Hi Jenni well done u
Yes i did regarding complanit from blood taking it was dealt with and they made alot changes as a result,also ive done so regarding neglect of patient i was support worker for alsod ealt with very well.
lv melly

Hi jenni, I havent done so yet, but am conetemplating itl re the time it took to get reply from nurses etc. Think I will write anyway, just to make a point. Hope you get satisfaction from yours, they usually take this very seriously. Good luck

Hi Jenni,
Good for you!
I have complained to PALS before and found them to be very good.

Doreen xx

I have Jenni, about mis-management of birth of my first boy, due to lack of equipment (fat lady BP cuff, didn't have one, used a normal person one on me, got false high BP, induced me, blah blah bla)

i knew it was wrong, made them get hold of one, no more high bp. complained. now every assessment room has a lrge bp cuff. and each ward has several.

Hi Jenni

Good for you! I know it's never going to make your memories of that week any better, but it may help make any future visits better for you and all the other patients who end up in the same place!

Anthea x

Good and so they should.

lv melly

I had cause to make a very serious complaint to our local new hospital some years ago........and though they tried to fob me off with some sort of promise to look into the matter, I wasn't satisfied. To cut a long, long story very short, it took TWO YEARS for them to admit they had been at fault, this was at a meeting of the highest possible level of complaint short of the Ombudsman. They finally offered me financial compensation in a "no fault" settlement. That had never been my aim, all I wanted was an acknowledgement of fault, an apology, and an assurance that things would change.

I accepted the money and made them send it to the children's hospice (it was several £1000).................I got my apology.................and , eventually, after the cheque was cashed, an acknowledgement that mistakes had been made......................................nothing has changed though, and sadly things are still pretty awful in this new hospital.

Once you make a serious complaint, you have to be prepared for meeting after meeting with the world and his wife, long drawn out written efforts to shut you up, and frequent accusations that perhaps you were "mistaken" in what you know is true. You also HAVE to be determined that, although the blighters weren't there, you were, and YOU are in the right.


If you have the stamina, then go for it.....and every good wish for your success, as always, in everything you do. Love L xx

thanks Alison for the insiders knowledge - which encourages me to complain where necessary, instead of feeling overwhlemed and its hopeless.

Jenni Good for you to complain, you have had such a nightmare. whats a level 2... sounds like something said on star ship enterprise are they going into warp factor 4? 40 days almost sounds biblical I hope this makes them sit up and listen to you and improve your care.

That's good news, Jenni. I hope you get some satisfaction.

Love Lyn